Terms of use

Terms of Use
Booking Conditions
Offers
Gift Cards
Applause Rewards
Showtime Rewards
Trainers' Club
Christmas Parties
Call Charges
Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

What's in these terms?

These terms tell you the rules for using our website: www.phcompany.com (our site).

Who we are and how to contact us www.phcompany.com is a site operated by Principal Hayley Limited ("We"). We are registered in England and Wales under company number 6137931 and have our registered office at The Inspire, Hornbeam Square West, Harrogate, North Yorkshire, HG2 8PA. To contact us, please email talkback@phcompany.com

 

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

 

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy: https://www.phcompany.com/privacy-policy/ which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy: https://www.phcompany.com/cookie-policy/ which sets out information about the cookies on our site.

If you make bookings from our site, over the telephone or by walking into one of our hotels, our Booking Terms and Conditions https://www.phcompany.com/terms/ will apply.

 

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

 

We may make changes to our site

We may update and change our site from time to time without notice to reflect changes to our services, our users' needs and our business priorities.

 

We may suspend or withdraw our site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

 

Our site is directed to users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations. We give no warranty, express or implied, that the information and content available through this site complies with the laws of any other country.

 

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at talkback@phcompany.com.

 

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Room type photography is for illustrative purposes only and may not accurately reflect the room chosen. You should check all details of your chosen arrangements with us by telephone or other approved means at the time of booking.

 

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

 

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our Booking Terms and Conditions https://www.phcompany.com/terms/.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • use of, or inability to use, our site; or
    • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.

If you are a consumer user:

  • You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

Rules about linking to our site

You may link to our home page and other parts of our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact website@phcompany.com.

 

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 

General

If any exclusion or limitation contained in these terms is found, in whole or part, to be unlawful or for any other reason unenforceable, that exclusion, limitation or the part in question shall be deemed severable and omitted from these term for that purpose. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these terms.

Booking Conditions

PRINCIPAL BOOKING TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY

These Terms are applicable to all Contracts of any kind made by Principal Hayley Limited ("Principal Hotel Company") and its Clients and apply to all reservations, bookings and agreements for accommodation, dining and use of services at Principal Hotel Company hotels.

Principal Hotel Company is registered in England and Wales under company number 6137931 with its registered office at The Inspire, Hornbeam Square West, Harrogate, North Yorkshire, HG2 8PA. To contact Principal Hotel Company, please email: talkback@phcompany.com

Clients are asked to read these Terms carefully and note their responsibilities, arrangements for payments, cancellation terms and limitations on the liability of Principal Hotel Company.

In these Terms:

Applause: has the meaning given in the Payments and Rates section;

Booking Confirmation: means the confirmation e-mail a Client will receive when a Client's offer is accepted by Principal Hotel Company;

Client: means the person for whom Principal Hotel Company has agreed to provide the Services in accordance with these Terms. If Principal Hotel Company has agreed to provide services through the RFP Process, then those services shall be supplied on separate terms and the individual(s) to whom services are supplied under the RFP Process shall not be considered Clients for the purpose of these Terms;

Contract: means the contract for the provision of the Services between Principal Hotel Company and Client;

Pay Later: has the meaning given in the Payments and Rates section;

Pay Now: has the meaning given in the Payments and Rates section;

RFP Process: means the process through which non-standard events and/or group bookings are priced and booked;

Services: means accommodation, dining (where applicable) and other services (as applicable), described by Principal Hotel Company on its website, in its brochure, or over the telephone which the Client books and Principal Hotel Company is to supply pursuant to the Contract;

Terms: means these booking terms and conditions, as amended from time to time;

Website: means Principal Hotel Company's website at: www.phcompany.com (as may be amended from time to time)

 

FORMATION OF CONTRACT

Principal Hotel Company shall supply and the Client shall purchase the Services in accordance with the Contract, which shall be governed by these Terms to the exclusion of any and all other terms.

None of the information on the Website, in any of Principal Hotel Company's brochures, or given by Principal Hotel Company staff over the telephone constitutes an offer from Principal Hotel Company. This information constitutes an invitation for Client(s) to make an offer to Principal Hotel Company and Principal Hotel Company may accept or decline any such offer for any reason.

A Contract shall only come into effect and shall only become binding on Principal Hotel Company when a Client's offer is accepted in writing by Principal Hotel Company – this will be the point at which Principal Hotel Company issues a Booking Confirmation.

 

CLIENT INFORMATION

The Client shall, at its own expense, supply Principal Hotel Company with all necessary data or other information relevant to the supply of Services, as reasonably requested by Principal Hotel Company, within sufficient time to enable Principal Hotel Company to provide the Services in accordance with the Contract. The Client shall ensure the accuracy of all such information.

 

PRINCIPAL HOTEL COMPANY INFORMATION

The images of rooms on the Website and in Principal Hotel Company brochures are displayed for illustrative purposes only. Although Principal Hotel Company makes every effort to display rooms and facilities accurately, there may be minor discrepancies between these images and the Services supplied.

 

PAYMENT AND RATES

The booking rate payable by the Client shall be clearly set out (or explained to the Client, as applicable) as "Pay Now", "Pay Later" or "Applause" at the point a booking selection is made. The booking rate will be confirmed in the Booking Confirmation.

The Client will generally have a choice of rates at the point a booking selection is made. However, the specific rates and pricing available in any particular case will depend on availability and demand at any given time.

Pay Now – this is the advance purchase standard rate. For bookings made on PayNow rates, full payment will be taken at the time of booking. This payment is not refundable in the event of any cancellation or no-show. The Client has no right to make changes to bookings made on PayNow rates.

Applause – this is the deferred purchase discounted rate that may be available to Principal Hotel Company loyalty scheme members. For bookings made on Applause rates, card details are taken at the point of booking. Bookings made on Applause rates can be either full pre-payment with no refunds, cancellations or transfers allowed or can be cancelled by the Client at no cost up until 2pm on the date two days prior to the Client's scheduled arrival date. Please refer to the information provided at the time of booking.  Certain Principal Hotel Company hotels may allow for later cancellation at no cost – this information will be stated in the Booking Confirmation.

Pay Later – this is the deferred purchase standard rate. Card details are taken at the point of booking but bookings made on PayLater rates can be cancelled by the Client at no cost up until 2pm on the date two days prior to the Client's scheduled arrival date. Certain Principal Hotel Company hotels may allow for later cancellation at no cost – this information will be stated in the Booking Confirmation.

All rates featured on the Website or quoted by telephone are subject to availability and Principal Hotel Company reserves the right to refuse any booking for any reason. Prior to receipt of a Booking Confirmation, all prices are subject to change without notice and Principal Hotel Company does not guarantee that any particular type of rate will be available in respect of any particular booking.

If Principal Hotel Company accepts and processes a Client offer where a pricing error is obvious and unmistakeable and could reasonably have been recognised by a Client as a mispricing, Principal Hotel Company may end the Contract and refund any sums paid.

All charges, whether the PayNow Rate, the PayLater Rate or Applause Rate, are inclusive of Value Added Tax at the current prevailing rate. Indicative alternative currency rates used to estimate cost and balance of cost are based on current exchange rates and are subject to fluctuation.

Any additional charges due to Principal Hotel Company from the Client for the Services shall be paid by the Client on presentation of an invoice prior to the Client leaving the relevant Principal Hotel Company hotel. The Client is deemed to have authorised the settling of all outstanding charges which can be processed by Principal Hotel Company using any credit or debit card details held on file. Payment via cheque is not accepted.

 

CANCELLATIONS

Pay Now: any Contract made on PayNow is not refundable in the event of Client cancellation or if the Client and/or their guest(s) fail to take up the Services on the day specified in the Contract, except for the circumstances set out in the Termination section below. The Client has no right to make changes to Contracts made on PayNow rates. No Client-requested changes will be made unless agreed by Principal Hotel Company in writing.

Pay Later / Applause: the Client may cancel any Contract made on PayLater or Applause rates at no cost up until 2pm on the date two days prior to the Client's scheduled arrival date. If the Client fails to cancel in time or take up the Services on the day specified in the Contract, the Client will be charged the total cost for the first night of the booking, which shall be calculated as follows:

Number of rooms booked x price of each room on the first night of the booking

As noted above, certain Principal Hotel Company hotels may allow for later cancellation at no cost but this information will be stated in the Booking Confirmation. The Client may still have termination rights in the circumstances set out in the Termination section below.

 

VARIATION IN SERVICES

Principal Hotel Company may at any time make changes to the Services, without notice to the Client, which are necessary to comply with any applicable safety or other legal or regulatory requirements, for example, to address a security threat, extraordinary environmental conditions, unforeseen damage to premises or a national state of emergency, or which do not materially affect the nature or quality of the Services.

Principal Hotel Company reserves its right to make changes to the Services in other circumstances, upon notice to Client, in exceptional situations which may include any of the following: unforeseen system failures, utility outages, health hazards and emergency renovations to premises. In the unlikely event that this happens, Client has the right to:

  • Accept the changed arrangements as notified;
  • Make alternative arrangements with Principal Hotel Company; or
  • Cancel the booking in accordance with paragraph (a) of the Termination section below.

If a Client wishes to amend any booking details, changes should be advised to Principal Hotel Company at least 24 hours before the Client's scheduled arrival date. Principal Hotel Company shall confirm with the Client in writing if such changes can be accommodated. Any variation of numbers, accommodation and food and beverage requirements specified for the Services or other changes or additions requested by the Client must be agreed by the Client and Principal Hotel Company in writing. Whilst every effort is made to fulfil any particular requests, these requests do not form part of the Contract and Principal Hotel Company does not guarantee that it will be able to meet any particular requests.

In the event that the Client's details are incorrect on the Booking Confirmation, please advise the Principal Hotel Company reservations team on email at: reservations@phcompany.com

 

LIABILITY OF PRINCIPAL HOTEL COMPANY

If Principal Hotel Company fails to comply with these Terms, Principal Hotel Company is responsible to the Client for loss or damage suffered that is a foreseeable result of Principal Hotel Company failing breaching the Contract or failing to use reasonable care and skill, but Principal Hotel Company is not responsible for any loss or damage which is not foreseeable. Loss or damage is foreseeable if it is obvious or, at the time the Contract was made, Principal Hotel Company and the Client knew it may happen.

Principal Hotel Company does not exclude or limit its liability where it would be unlawful to do: this includes liability for death of personal injury caused by the negligence of Principal Hotel Company or its employees; for fraud or fraudulent misrepresentation; or for breach of a Client's legal rights in relation to the Services.

Services are supplied for consumer and private use. If Services are used for any commercial or business use, Principal Hotel Company has no liability for any loss of profit, loss of business, business interruption or loss of business opportunity.

 

TERMINATION

Principal Hotel Company may (without limiting any other remedy) at any time terminate the Contract by giving written notice to the Client if the Client commits any breach of these Terms, or if the Client becomes insolvent, goes into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed.

Client may terminate the Contract for the following reasons:

a) Principal Hotel Company has informed Client about a material change to the Services which the Client does not agree to;

b) Principal Hotel Company has informed Client about a material error in the price or description of the Services and Client does not wish to proceed; or

c) Client has a legal right to end the Contract because of something Principal Hotel Company has done wrong.

If the Client wishes to terminate the Contract for any such reasons it must inform Principal Hotel Company, in which case, the Contract will end immediately and Client is entitled to a full refund of charges paid in respect of the Services.

 

CLIENT RESPONSIBILITIES

Check-in and check-out times for accommodation in Principal Hotel Company hotels vary by hotel. This information shall be made available to the Client over the course of the booking process and check-in time shall be confirmed in writing in the Booking Confirmation.

The Client is responsible for the behaviour of his, her or its guests at Principal Hotel Company hotels and in particular for the orderly conduct of guests attending any function or staying in Principal Hotel Company hotels or otherwise making use of the Services. The Client must ensure that no noise or nuisance is caused either for Principal Hotel Company or its other guests and customers. The Client must comply with any reasonable request of Principal Hotel Company and with any policies of Principal Hotel Company as may apply to the Services from time to time.

The Client (and his/her guests) are prohibited from engaging in any illegal activity within Principal Hotel Company hotel premises and/or damaging Principal Hotel Company property and/or bringing dangerous or hazardous materials or equipment onto Principal Hotel Company hotel premises.

Smoking is prohibited in all areas of the Principal Hotel Company hotels.

Principal Hotel Company may request Client photographic identification at the point of check-in, if requested the Client must provide valid identification to make use of the Services.  Credit / debit card used at the time of the booking needs to be presented upon check-in. Please note that failure to do so will result in an alternative payment method being required. If requested by Principal Hotel Company, Client must provide a form of payment at the point of check-in to cover any charges payable to Principal Hotel Company for the Services.

All visitors to guest accommodation must register on arrival and provide photographic identification.

 

CCTV

In some public areas and some staff areas of Principal Hotel Company hotels, CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of Principal Hotel Company's hotels and security for all its Clients and staff.

 

GENERAL

If any exclusion or limitation contained in these terms is found, in whole or part, to be unlawful or for any other reason unenforceable, that exclusion, limitation or the part in question shall be deemed severable and omitted from these term for that purpose. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these terms.

No failure or delay by either party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by either party of any breach of the Contract by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

English law shall apply to the Contract, and the parties agree to submit to the non-exclusive jurisdiction of the English courts.

Offers
  • This offer will be valid on certain dates as per stated on the offer page.
  • This offer cannot be used in conjunction with any other offer
  • Prices are per night based on 2 adults sharing a guest twin or double room (unless otherwise stated) on a board basis stated per offer on our website, inclusive of discount and may be subject to a minimum length of stay
  • This offer is subject to promotional room and rate availability.
  • Children under 12 years old sharing a room with adults may be charged for an extra bed in the room and breakfast. All other meals will be charged as taken. Please contact our Central Reservation Team on 0844 854 2910 for further information prior to booking. Children over 12 will be charged the full adult price.
  • Single occupancy will be charged as 2 adults.
  • Full prepayment for your stay is required at time of booking and will be non-refundable, non-cancelable and non-transferable.
  • During major sporting events, social events, conferences and exhibitions, the rates listed may not apply.
  • Weekday and weekend supplements may apply.
  • Room upgrade supplements will apply.
  • This offer must be booked via Central Reservations on 0844 854 2910 or online at an official Principal website
  • Mid-week supplements may apply at certain properties.
  • More terms and conditions may apply with regards to individual offers and packages. Please enquire when booking.
Gift Cards

Our gift cards can only be used for goods and services in Principal Hotel Company hotels within the United Kingdom. The purchased gift card will expire 12 months after purchase and any remaining balance thereafter will be reduced nil and forfeited. The gift card is not a cheque guarantee, credit, debit or change card and cannot be exchanged for cash. No change will be given but the balance may be used for future purchases within the expiry date. Balance enquiries can be checked online or at the hotel. We will not be held liable for lost or stolen cards – protect this as you would cash. We reserve the right to amend Terms and Conditions.

Applause Rewards

These are the terms and conditions for the Applause Rewards loyalty programme run by Principal Hotel Company (“Terms”). By joining the Applause Rewards programme (“Membership”) and using your Membership, you agree to these Terms.
Please read these Terms carefully, paying particular attention to clause 9 (which sets out the extent of our potential liability in relation to the Applause Rewards programme) and clause 6 (regarding our right to vary these Terms from time to time).


1.    INTRODUCTION

1.1.    We are Principal Hotel Company (“we”, “us” and “our”), a group of companies owned by Principal Hotels Topco 1 Ltd which operate luxury hotels. For details of our group please visit our website: https://www.phcompany.com/company-registration. 


1.2.    Applause Rewards is a free loyalty programme which provides individual guests with benefits and discounts when staying at one of our hotels. Applause Rewards is operated by Principal Hayley Ltd on behalf of the group and associated companies.


2.    CONTACT US

If you wish to contact us regarding the Applause Rewards programme, you can reach the Applause Rewards customer service team by emailing applause@phcompany.com.


3.    MEMBERSHIP 
3.1.    To receive Applause Rewards benefits you must register as a member. Membership is provided free of charge and you can either register online at www.phcompany.com/applause or when placing booking or by contacting us using the details set out in clause 2. Shortly after joining you should receive a welcome email with information about your Membership.

3.2.    Members are required to provide their personal details in order to register. This personal data will be processed in accordance with our data protection policies (please see clause 7 for further details). You can update your personal details at any time by accessing your online account.

3.3.    Membership of the Applause Rewards programme is only open to individual guests aged 18 or over.

3.4.    Companies, legal entities and other organisations are not able to join the Applause Rewards programme.

3.5.    Your Membership (and any Applause Rewards benefits) are personal to you and cannot be transferred or assigned to anyone else.

3.6.    If you wish to terminate your Membership please contact us using the details set out in clause 2. 


4.    APPLAUSE REWARDS
4.1.    Membership benefits include discounts on room-only and bed & breakfast rates, advance check-in online, free £5 credit to use on food and drink within the hotel (the credit is valid on food and drink charges made to your bill throughout your stay, your £5 credit will be discounted from your bill at point of payment on checkout), an extra hour to check-out and our easy check-out service. More detail on the Applause Rewards benefits can be found at www.phcompany.com/applause.

4.2.    Some benefits (such as room-only and bed & breakfast rate discounts) may vary depending on your Membership history. You can check your Membership benefits online at www.phcompany.com/myaccount.  

4.3.    To receive an Applause Rewards benefit you must:

4.3.1.    be a member of the Applause Rewards programme; and

4.3.2.    book directly with us (whether over the phone, on our website or via your account). Bookings made via a third party (such as a hotel comparison website) will not qualify for Applause Rewards benefits, even if you are an Applause Rewards member. 

4.4.    Applause Rewards members who book directly with us will automatically receive discounted room-only and bed & breakfast rates and other benefits. In the unlikely event you do not receive an Applause Reward benefit when you should have then please contact us using the details set out in clause 2.

4.5.    Except as set out in clause 4.6 below, Applause Rewards benefits cannot be used in conjunction with corporate discounts, consortia rates, contracted rates, negotiated rates or other offers or promotions and will not apply to meeting and event bookings with a 24 hour rate. 

4.6.    Members who stay with us more frequently will benefit from larger discounts on room-only and bed & breakfast rates. If you are an Applause Rewards member, then any nights you stay with us (even if they are on a negotiated rate or an corporate discount which do not directly benefit from Applause Rewards discounts and benefits) will count towards your larger discount of 15% on room-only rates (provided the email address on the booking matches the email on the Applause Rewards database).

4.7.    Membership benefits (including room-only and bed & breakfast rate discounts and credits) have no cash value and cannot be redeemed, refunded or exchanged. 

4.8.    In the event of a dispute over your entitlement to an Applause Reward benefit, our decision will be final.

4.9     The following Applause Rewards benefits will not apply to stays at specified properties. This includes:

4.9.1.   If an Applause Rewards member stays at Sunningdale park, they will be eligible for the 10 – 15% room-only rate discount but other benefits won’t apply.

4.9.2.   If an Applause Rewards member stays at De Vere Jubilee Conference Centre, they will receive all the Applause benefits, however the nights stayed won’t be counted towards receiving 15% room-only rate discount.

4.10. Applause participating hotels include: 
The Principal London, De Vere Devonport House, De Vere Beaumont Estate, De Vere Selsdon Estate, De Vere Wotton House, De Vere Latimer Estate, De Vere Theobalds Estate, Chicheley Hall, The Principal Oxford Spires Hotel, De Vere Oxford Thames, De Vere Cotswold Water Park, De Vere Tortworth Court, De Vere Horsley Estate, De Vere Wokefield Estate, De Vere Horwood Estate, De Vere Staverton Estate, De Vere Orchard Hotel, De Vere Colmore Gate, The Principal Manchester, The Principal York, The Principal Met Hotel, De Vere Cranage Estate, Cheadle House, The Principal Edinburgh George Street, The Principal Grand Central hotel, The Principal Blythswood Square Hotel, The Principal Edinburgh Charlotte Square, The Principal St David’s Hotel, De Vere Orchard Hotel.


5.    ONLINE ACCOUNT
5.1.    When you register as a member you will be provided with an account which you can access online at www.phcompany.com/myaccount. It is your responsibility to keep your account details confidential. 

5.2.    We do not guarantee that your online account will always be available (for example, due to maintenance or network interruptions) and we do not accept any liability which arises as a result of or in connection with you being unable to access your account.

5.3.    We use reasonable endeavours to ensure our website is safe and secure, but we will not accept liability for any loss or damage which occurs as a result of you using our website or your online account (including damage resulting from malicious software) and it is your responsibility to ensure your device is kept secure and passwords are updated periodically.


6.    CHANGES TO THE APPLAUSE REWARD PROGRAMME
6.1.    The Applause Rewards programme is provided at our discretion and we reserve right to change or cancel any part of it (including the benefits of the programme or these Terms). 

6.2.    We will normally only make changes to the Applause Rewards programme to provide you with improved benefits, but there may be situations where we are required to make changes due to circumstances outside our control.

6.3.    Any significant changes to the Applause Rewards programme or these Terms will be notified to you by email or posted our website.

6.4.    The Applause Rewards programme is provided free of charge and we will not be liable for any costs, damages or losses which arise out of or in connection with the programme (or any part of it) being varied or cancelled.


7.    DATA PROTECTION
7.1.    In order to provide you with Membership of the Applause Rewards programme (and the benefits that entails) we will need to collect and process personal data (as defined under the Data Protection Act 1998). We take great care to protect the privacy of your personal data and will only use it as permitted under these Terms and applicable law.

7.2.    We collect personal data you provide to us (e.g. when registering as a member or communicating with us) and also data which we generate or which is provided to us by third parties (e.g. subcontractors or business partners). We use your personal data to perform our obligations and exercise our rights under these Terms and, where applicable, to provide you with other services (e.g. processing bookings and payments).

7.3.    Unless you choose to opt out, we may also use your personal information to keep you up to date on the Applause Rewards programme and to inform you about other relevant products/services offered by us which may be of interest to you. 

7.4.    Where we process sensitive personal data (e.g. health information relating to dietary requirements), we will only use it for the purpose for which it is collected and we will not use it for marketing purposes. 

7.5.    Your personal data may be stored by us or our partners, and this may result in it being transferred outside of the European Economic Area.

7.6.    If you wish to opt out of marketing communications or you would like to access or correct any of your personal data we hold then you can do so by emailing applause@phcompany.com or (where applicable) using the unsubscribe link on marketing emails or updating your preferences using your online  account.

7.7.    Further information on how we use and protect your personal data can be found in our privacy policy at https://www.phcompany.com/privacy-policy.


8.    OUR LIABILITY
This clause sets out the extent of our potential liability to you therefore please read it carefully. Please also note the exclusions set out in clauses 5.2, 5.3, 6.4 and 9.4.

8.1.    Nothing the remainder of this clause 8 excludes or limits our liability where it would be unlawful to do so (including liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation).

8.2.    Subject to clause 8.1 above, we will not be liable to you for any indirect or consequential loss or for any loss or damage (whether direct or indirect) which arises out of or in connection with: 

8.2.1.    the acts or omissions of third parties;

8.2.2.    the provision, non-provision or availability of the Applause Rewards programme benefits; or

8.2.3.    the cancellation or variation of the Applause Rewards programme (or any part of it).


9.    TERMINATION
9.1.    We may terminate your Membership immediately if:

9.1.1.    you breach any of these Terms; 

9.1.2.    we reasonably believe that your Membership is being misused or used by another person; or

9.1.3.    we reasonably believe your continued Membership may result in damage to us, our brand or our reputation.

9.2.    You may terminate your Membership at any time by contacting us (using the details set out in clause 2).

9.3.    In the event the Applause Rewards programme is cancelled then your Membership will automatically terminate.

9.4.    Under no circumstances shall we be liable to pay you any compensation or damages as a result your Membership being terminated. 


10.    GENERAL

10.1.    We may transfer our rights and obligations under these terms to another organisation. You may not transfer any obligation or benefit under these Terms to another person without our written consent.

10.2.    All intellectual property rights relating to the Applause Rewards programme (including our logo) are reserved to us and our licensors, and nothing in these Terms shall grant or assign any right, title or interest in such rights. 

10.3.    A delay or failure to enforce any provision in these Terms shall not constitute a waiver of that right or remedy, or of any preceding, subsequent or continuing breach.

10.4.    If any part of these Terms is held (to be invalid or unenforceable, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected. 

10.5.    The agreement relating to your use and Membership is between you and us and is not intended to confer a benefit on any third party. The Contracts (Rights of Third Parties) Act 1999 is excluded.

10.6.    These Terms are governed by English law and any disputes arising out of or in relation to them (including non-contractual disputes) must be brought in the English courts.

Showtime Rewards

Terms & conditions

DEFINITIONS

"Administrator" means Corporate Rewards Ltd, programme administrator

"Participant" is defined as the users of Showtime Rewards who have accepted these Terms and Conditions of Use.

"Programme" is defined as Showtime Rewards and all its component parts.

"Website" is defined as www.phcompany.com/showtime

 

ACCEPTANCE

By accessing, transacting points, or using any aspect of the
the Programme or Website, the Participant agrees to be bound by these Terms and Conditions of Use and the terms, conditions, disclaimers and limitations of liability posted in the rewards page by the Administrator on the Website.  Principal Hotels Topco 1 Limited reserves the right to amend or update any of the Terms and Conditions of Use at any time without providing notice to the Participant. By using the Website, the Participant acknowledges that they have read and understood these Terms and Conditions. 

 

ELIGIBILITY

This Programme is open to Participants who are a resident in the UK and are 18 years of age or older at the time of entry.  Employees must obtain the prior permission of their employer to participate in this scheme.  This Programme cannot be combined with any other Principal Hotels Topco 1 Limited Programmes, offers or rebates.

The Programme and its benefits are offered at the discretion of Principal Hotels Topco 1 Limited and its affiliated companies, and has the right to terminate the Programme or to change the Programme terms and conditions, rules, benefits, conditions of participation or rewards levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the Rewards Points already accumulated.  It is the Participant’s responsibility to maintain its knowledge of these terms and conditions.

 [Participants of a sales incentive may not be able to obtain Rewards Points on all products or all sales.]

Employees of Principal Hotels Topco 1 Limited, their affiliated companies, advertising agencies, gift suppliers or other representatives, or members of the respective immediate families of such employees and anyone with whom such employees are domiciled are not eligible to participate in sales related Programmes. Employees of Principal Hotels Topco 1 Limited are eligible to participate in employee reward or recognition Programmes.

All bookings which have pre contracted discounted rates are exempt from the Showtime Rewards scheme.

Agents with a Preferred Commerical Agreement

Agents with a preferred commercial agreement with Principal Hotels Topco 1 Limited are not eligible Showtime Rewards points.

1 cinema ticket is rewarded for every meeting enquiry made. All standard cinema ticket Terms and Conditions apply, as noted in the cinema ticket section below. If the original enquiry was made by a corporate, but the booking was made by a contracted agent that has a preferred commercial agreement with De Vere, then the booking will not qualify for Showtime Rewards points. Showtime Rewards - Point’s Promotion. If a promotion is applicable points and rewards will be allocated as per the specifics laid out in the specific promotion documentation.

All other standard Showtime Rewards Terms & Conditions apply: please see website for details www.showtime-rewards.co.uk

All bookings at Jubilee Conference Centre are exempt from the Showtime Rewards scheme.

 

TO PARTICIPATE

In order to participate in the Programme, users must log enquiries and bookings directly with the hotel or via our conference desk. Users will receive 2 cinema tickets for every enquiry logged (with the exception of agencies who will receive 1 cinema ticket) and will receive 1 point for every £1 they log against specified bookings.

The reward value is based on the total revenue recorded in Principal Hotels Topco 1 Limited’s booking system i.e. what is confirmed on the contract prior to the event, it does not include additional expenditure incurred at time of event such as beverages and any additional service. This means that the invoice you receive may not reflect the points rewarded. Please also note the booking value excludes VAT.

Any new members joining the Showtime Rewards scheme have up to 4 weeks from receipt of their welcome email to activate their account, by accepting the terms and conditions stated here, to claim their rewards from that booking. You are only eligible to redeem points from bookings that have been created after joining - you cannot claim for bookings that have been created prior to joining, unless it's within the 4 week period from receiving your welcome/joining email.

Any members that move companies will need to update their company details within their Showtime Rewards account. This is the Particpants sole responsibility.

Showtime Rewards only applies to meetings, conference and corporate function enquiries & bookings, but excludes accommodation and social events unless taken in conjunction with one of the aforementioned.

Principal Hotels Topco 1 Limited is not responsible for lost, corrupted or delayed entries. Participation constitutes full and unconditional acceptance of these Terms and Conditions. Any failure to follow Programme terms and conditions, any abuse of the Programme, any conduct detrimental to the interests of either Principal Hotels Topco 1 Limited or the Administrator, or any misrepresentation of any information furnished to Principal Hotels Topco 1 Limited may result in the termination of his or her participation, the cancellation of accrued points, rewards or benefits, or both.

 

TIMING

This Programme runs from 1st April 2016.

 

USE OF DATA

Personal data which you provide when you register for the Programme may be used for Programme communications and future Principal Hotels Topco 1 Limited marketing activity. If you agree to this use, please tick the ‘accept terms and conditions box’ on the Programme website. The Showtime Rewards member accounts will be created with the email address provided at the time of booking enquiry, as captured in the Principal Hotels Topco 1 Limited booking system.

 

EARNING REWARD POINTS

Reward points will be awarded to each Participant on a weekly basis based on the value of booking logged against specified criteria.

Your confirmed event rewards will only be issued after the event has taken place and has been paid for, then once your account has been credited you may redeem your rewards. Please allow 7 working days after your event has taken place for your account to be credited. If your event has been cancelled or if the venue is no longer part of Principal Hotels Topco 1 Limited, the Showtime Rewards scheme does not apply.

Participants may opt to either:

save points awarded for redemption at a later date; or

redeem some or all of the points awarded for prizes through the www.showtime-rewards.co.uk website

Points must be redeemed via the Programme Website.  Prizes, once chosen, can only be changed if the redeemer contacts www.showtime-rewards.co.uk within 24 hours of the redemption.   

Participant points will expire after 12 months of allocation to the participant’s account unless redemptions are made within that 12 month period.

If you make a query relating to an event that has already taken place, then the query must be made within 1 month of the event start date. We will be unable to investigate any queries which fall outside of this time frame

Fraudulent use of accounts and points on participant’s accounts will result in the account being immediately suspended.  Fraudulent activity may result in the termination of Participants account and the cancellation of accrued points, rewards or benefits, or both.

 

ORDERING REWARDS

Points may only be redeemed via the Programme Website Administrator.  Prizes, once chosen, can only be changed if the redeemer contacts www.showtime-rewards.co.uk within 24 hours of the redemption.  

Points cannot be redeemed for cash, cheque, bank deposit or any other kind of payment by Principal Hotels Topco 1 Limited to the Participant.

Participants may not pool, transfer or combine points with any other participant or person in order to redeem rewards.

Participants may not combine cash, cheque, bank deposit or any other kind of payment and points to redeem rewards. Rewards can only be redeemed by using points.

Delivery is only available to the participant’s country of residence.

Experience rewards will be fulfilled by the participant’s direct arrangement with the experience reward supplier, in accordance with each individual supplier’s availability, lead-time and capability.

 

Substitution

In the case of a Reward item not being available, The Administrator will contact the Participant within 7 days of placing the order and offer a replacement item of similar value.  If the Participant does not wish to accept the replacement item, the original value of the reward deducted from the Participant’s account will be re-credited. 

The Administrator reserves the right to remove or include any reward from the range at our discretion and Participants may not rely upon the continued availability of a reward category or reward item.  The Administrator will honour any Rewards that have already been ordered by a Participant prior to any price alterations.

 

Delivery

The delivery of reward items will be made within 28 days of placement of order unless otherwise stated on the website or by email communication.

The delivery of all reward items will be made to the address as supplied by the Participant at the time of order.  The delivery address for reward items should be to an address where the item can be signed for.  If there is nobody available to sign for receipt of the goods then the delivery company will usually leave a card with contact details for the Participant to arrange delivery again.  Where a rearranged delivery is made and there is nobody present to sign for the item the supplier may at their discretion charge for re-delivery costs and this will be passed on to the Participant.

Participants should not accept delivery of items that have been delivered where the packaging is damaged.  Delivery of damaged items must be refused and our customer service team must be advised immediately so that we can contact the supplier and arrange for replacement product to be shipped.  If the package is opened and item is then found to be faulty then the Participant must advise us within 24 hours and will make contact with the supplier on the participant’s behalf to arrange a replacement or suitable alternative. 

Where a signed-for delivery is made to the Participant but delivery is not possible for whatever reason, The Administrator will arrange for re-delivery at the earliest possible opportunity but there may be charges incurred by the participant from the courier or similar service provider for re-attempting delivery for which the Participant shall be liable.

 

Returns

Returns of reward items will be arranged for the Participant if there is a fault with the reward item or it is damaged provided the issue is reported to The Administrator within 24 hours of receipt.  Couriers will not generally accept liability for damages or lost items beyond this time frame.   

If the Participant wishes to discuss or organise a return, exchange or refund of any item, please contact us within 24 hours of receipt. 

The Participant acknowledges that some reward items are not returnable and non-refundable (i.e. items with a customised aspect or which are made to order, perishable goods such as flowers/food or personal items such as jewellery or cosmetics).

Once the reward item has been received by the Participant, provided there is no damage the Participant accepts all risks for the goods and will need to contact the manufacturer if a fault develops at a later stage as per manufacturer warranty terms and conditions.

 

Cinema Tickets

This promotion is only available to registered Showtime Rewards members. To register please visit www.phcompany.com/showtime

For each valid booking enquiry, 1 Odeon ticket code will be rewarded to agency bookers and 2 Odeon ticket codes to a corporate company booker. If an enquiry is made across several venues for the same event, it will only count as one enquiry. Odeon ticket codes will be issued via email within 7 working days of your enquiry being placed. Users will then have 3 months, from the time they receive the codes, to claim them. After this time they will expire and you will no longer be able to redeem them for cinema vouchers. Once claimed please allow 10 – 14 days to receive cinema ticket code. Each Odeon code entitles the bearer to a free ticket valid any day of the week, for a period of 12 months from the date of issue. Codes are valid for standard 2D film screenings only at any Odeon destination throughout the UK. Excludes Alternative Content, Special Advance Screenings, VIP Boxes & IMAX. Need to double check with Odeon. All other standard Showtime Rewards Terms and Conditions apply.

Principal Hotels Topco 1 Limited reserves the right to add, modify and delete any of these conditions or terminate the programme at any time with or without notice.

 

Vouchers and Gift Cards

From time to time the retailers who provide the vouchers or gift cards may experience temporary delays in providing The Administrator with the stock of vouchers or cards.  In the event that delays will impact on The Administrator’s ability to deliver the Order as originally scheduled, The Administrator will advise the Participant and discuss appropriate actions.

In the event of a gift card or voucher being lost or stolen in transit, The Administrator will investigate whether the card or voucher has been used. 

If the card has been dispatched via 1st or 2nd Class Royal Mail Service and has not been redeemed, The Administrator will issue a replacement card

If the card has been dispatched via 1st or 2nd Class Royal Mail Service and has been redeemed the participant will be charged for a replacement card

If the card has been dispatched by Special Delivery or other courier service and the delivery has been signed for at the correct address, the participant will be charged for a replacement card; if the card has been incorrectly delivered The Administrator will investigate and replace as appropriate.

Where a Participant reports a voucher or gift card as lost or stolen, the Participant acknowledges that a fee is deducted from the balance of the card for the issuance of a replacement. The Administrator is not liable for any refusal of a retailer to deactivate or provide credit or replacement of a lost or stolen gift card or voucher.  Once a gift card or voucher is delivered, the Participant assumes all risk and liabilities for the gift cards and voucher and no refunds will be made.

 

OTHER

Programme termination

Principal Hotels Topco 1 Limited or The Administrator reserves the right in its sole discretion to cancel or suspend the Programme at any time.

Registered participants will be given written notice of Programme termination and all points must be redeemed 30 days following notification of the end of the Programme.

Tax

Principal Hotels Topco 1 Limited and The Administrator will absolve themselves from any liability arising from any tax or National Insurance Contributions arising from this prize. Recipients are directly responsible for accounting for and paying to their local tax offices any tax liability and NI contributions or other local taxation arising on their prize.

 

General

No correspondence will be entered into regarding either this scheme or these Terms and Conditions. In the unlikely event of a dispute, Principal Hotels Topco 1 Limited’s decision shall be final. Principal Hotels Topco 1 Limited and/or The Administrator reserve the right to amend, modify, cancel or withdraw this scheme at any time without notice.

Principal Hotels Topco 1 Limitedand/or The Administrator cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party.  Participants in this incentive scheme agree that Principal Hotels Topco 1 Limited and The Administrator will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this promotion. Nothing in this clause shall limit Principal Hotels Topco 1 Limited’s or The Administrator’ liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.

This Programme is administrated by Corporate Rewards Ltd

Promoter: Principal Hotels Topco 1 Limited, The Inspire, Hornbeam Park, Harrogate, HG2 8PA

Trainers' Club

These are the terms and conditions of the Trainers’ Club loyalty programme for the Principal Hotel Company (“Terms”). By joining the Trainers’ Club (“Membership”) and using your Membership, you agree to these Terms.


Please read these Terms carefully, paying particular attention to clause 7 (which sets out the extent of our potential liability in relation to the Trainers’ Club) and clause 5  (regarding our right to vary these Terms from time to time).

 
1.    Introduction


1.1. Principal Hotel Company (“we”, “us” and “our”) is the trading name of a collection of companies which own and/or operate luxury hotels and conference venues. For details of our group please visit our website: https://www.phcompany.com/company-registration. 


1.2.    The Trainers’ Club is a free loyalty programme which provides trainers with benefits when running training events at one of our hotels. The Trainers’ Club is operated by Principal Hayley Ltd on behalf of the group and associated companies.

 

 
2.    Contact us


If you wish to contact us regarding the Trainers’ Club, you can reach our customer service team by emailing trainersclub@phcompany.com.

 


3.    Membership


3.1.    To receive the Trainers’ Club benefits you must register as a member. Membership is provided free of charge and you register online at www.phcompany.com/trainersclub. After your registration has been approved, you should receive a welcome email and pack posted to your registered address with information about your Membership.


3.2.    Members are required to provide their personal details in order to register. This personal data will be processed in accordance with our data protection policies (please see clause 6 for further details). You can update your personal details at any time by accessing your online account.


3.3.    Membership of the Trainers’ Club programme is only open to individual guests aged 18 or over.


3.4.    Companies, legal entities and other organisations are not able to join the Trainers’ Club programme.


3.5.    Your Membership (and Trainers’ Club benefits) are personal to you and cannot be transferred or assigned to anyone else.


3.6.    If you wish to terminate your Membership please contact us using the details set out in clause 2.

 


4.    Trainers’ Club


4.1.    Membership benefits include a complimentary room upgrade, bringing your partner for free (and a free breakfast for your partner), priority parking (where available), a meeting and hotel room which matches your preferences (where available) and no room service tray charge. In addition, your membership entitles you to free use of our leisure clubs and free tea and coffee anytime with the detail and restrictions set out in clause 4.2 

 

4.2     Free tea and coffee will be available from the refreshment stations, Burr & Co coffee stations and retail outlets, and there is no limit to the free number of drinks you’re entitled to each day. All you need to do is present your membership card to the Barista. This offer excludes restaurants and bars, and though you’ll be able to order for free drinks for yourself drinks for guests aren’t included.

 

4.3 You’re entitled to free use of the Leisure Club facilities any time, any day of the week. All you need to do is present your membership card to the leisure staff. The use of Leisure Club excludes our spa and golf facilities.

 
4.4.    To receive a Trainers’ Club benefit you must:
4.4.1.    be a member of the Trainers’ Club; and
4.4.2.    book directly with us or via a third party (such as a hotel comparison website). 


4.5.    If you are also a member of the Showtime Rewards and/or Applause Rewards schemes’ benefits, you will have to book direct book directly with us (whether over the phone, on our website or via your account) to receive those benefits. Bookings made via a third party (such as a hotel comparison website) will not qualify for Applause and Showtime Rewards benefits, even if you are a member. To view the full set of Applause Rewards Terms and Conditions, visit www.phcompany.com/applause. To view the full set of Showtime Rewards Terms and Conditions, visit www.phcompany.com/showtime. 


4.5.  Membership benefits (including room upgrades and free use of the leisure facilities and tea & coffee and) have no cash value and cannot be redeemed, refunded or exchanged. 

 

4.6.  In the event of a dispute over your entitlement to a Trainers’ Club benefit, our decision will be final. 

 


5.    Changes to the Trainers’ Club or these Terms


5.1.    The Trainers’ Club is provided at our discretion and we reserve right to change or cancel any part of it (including the benefits of the programme or these Terms). 


5.2.    We will normally only make changes to the Trainers’ Club programme to provide you with improved benefits, but there may be situations where we are required to make changes due to circumstances outside our control.


5.3.    Any significant changes to the Trainers’ Club or these Terms will be notified to you by email or posted our website.


5.4.    The Trainers’ Club is provided free of charge and we will not be liable for any costs, damages or losses which arise out of or in connection with the loyalty scheme (or any part of it) being varied or cancelled.

 


6.    Data protection


6.1.    In order to provide you with Membership of the Trainers’ Club (and the benefits that entails) we will need to collect and process personal data (as defined under applicable data protection law). We take great care to protect the privacy of your personal data and will only use it as permitted under these Terms and applicable law.


6.2.    We collect personal data you provide to us (e.g. when registering as a member or communicating with us) and also data which we generate or which is provided to us by third parties (e.g. subcontractors or business partners). We use your personal data to perform our obligations and exercise our rights under these Terms and, where applicable, to provide you with other services (e.g. processing bookings and payments).

 

6.3. Unless you choose to opt out, we may also use your personal information to keep you up to date on the Trainers’ Club programme and to inform you about other relevant products/services offered by us which may be of interest to you. 


6.4.    Where we process sensitive personal data (e.g. health information relating to dietary requirements), we will only use it for the purpose for which it is collected and we will not use it for marketing purposes. 


6.5.    Your personal data may be stored by us or our partners, and this may result in it being transferred outside of the European Economic Area.


6.6.    If you wish to opt out of marketing communications or you would like to access or correct any of your personal data we hold then you can do so by emailing trainersclub@phcompany.com or (where applicable) using the unsubscribe link on marketing emails or updating your preferences using your online account.


6.7.    Further information on how we use and protect your personal data can be found in our privacy policy at https://www.phcompany.com/privacy-policy.

  


7.    Our liability


This clause sets out the extent of our potential liability to you therefore please read it carefully. Please also note the exclusions set out in clauses 5.4 and 8.4.


7.1.    Nothing the remainder of this clause 7 excludes or limits our liability where it would be unlawful to do so (including liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation).


7.2.    Subject to clause 7.1 above, we will not be liable to you for any indirect or consequential loss or for any loss or damage (whether direct or indirect) which arises out of or in connection with: 
7.2.1.    the acts or omissions of third parties;
7.2.2.    the provision, non-provision or availability of the Trainers’ Club benefits; or
7.2.3.    the cancellation or variation of the Trainers’ Club (or any part of it).

 


8.    Termination


8.1.    We may terminate your Membership immediately if:
8.1.1.    you breach any of these Terms; 
8.1.2.    we reasonably believe that your Membership is being misused or used by another person; or
8.1.3.    we reasonably believe your continued Membership may result in damage to us, our brand or our reputation.

8.2.    You may terminate your Membership at any time by contacting us (using the details set out in clause 2).

8.3.    In the event the Trainers’ Club is cancelled then your Membership will automatically terminate.

8.4.    Under no circumstances shall we be liable to pay you any compensation or damages as a result your Membership being terminated. 

 

 

9.    General

9.1.    We may transfer our rights and obligations under these terms to another organisation. You may not transfer any obligation or benefit under these Terms to another person without our written consent.

9.2.    All intellectual property rights relating to the Trainers’ Club programme (including our logo) are reserved to us and our licensors, and nothing in these Terms shall grant or assign any right, title or interest in such rights. 

9.3.    A delay or failure to enforce any provision in these Terms shall not constitute a waiver of that right or remedy, or of any preceding, subsequent or continuing breach.

9.4.    If any part of these Terms is held (to be invalid or unenforceable, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected. 

9.5.    The agreement relating to your use and Membership is between you and us and is not intended to confer a benefit on any third party. The Contracts (Rights of Third Parties) Act 1999 is excluded.

9.6.    These Terms are governed by English law and any disputes arising out of or in relation to them (including non-contractual disputes) must be brought in the English courts.

Christmas Parties

All offers, prices and party dates are subject to availability and must be pre-booked and paid in advance. Provisional bookings must be confirmed within 14 days and secured with a non-refundable, non-transferrable deposit. The full balance is payable no later than 4 weeks prior to the event date, otherwise your reservation may be released. Full pre-payments on all Christmas and New Year events are non-refundable and non-transferable. PH Company reserve the right to alter prices and menu content due to fluctuating market conditions. All accommodation rates are subject to availability. All advertised prices are correct at time of production. VAT is @ 20%, and is subject to change with the national rates and apply to all functions held between January 2017 and February 2018. All events are subject to PH Company general events terms and conditions.

Final guest numbers and menu choices are required 4 weeks prior upon payment of the full balance. All pre-booked beverages are to be paid for in advance of the event.

The organiser is responsible for collecting payment for deposits and final balances and to pay this by the agreed date. Account bars can only be arranged with prior notice, but pre-payment of the account bar amount must be received by the hotel prior to the event date, unless an account is agreed in writing.

PH Company operates a non-smoking policy.

It is not permitted for any of your guests to bring in any of their own drink. Extra guests joining the party after the meal has concluded are not allowed without prior arrangement with the relevant property. Any guest whose behaviour gives the hotel concern in any way whatsoever, will be asked to leave or will be refused admission without refund. Any damages caused by a member of a party will be charged for and be the responsibility of the group organiser. Drinking responsibly, behaviour and conduct is taken seriously and the PH Company has a legal responsibility to ensure that licensing conditions are complied with. This includes suitable and sufficient controls in relation to the service and consumption of alcohol. The client will therefore be responsible for any losses, damage or other costs associated with drunkenness, unruly behaviour or conduct.

All private events will have a minimum number depending upon the room, day and date chosen. Groups of 10 or more guests may be seated on more than one table. Children under 18 years old are not permitted to attend the evening events. For dietary or allergy advice please contact the hotel directly.

If the hotels minimum numbers are not met, we reserve the right to move a party or if necessary amalgamate with another party or cancel. The hotel reserves the right to change the entertainment on any particular date.

The hotel accepts cash, debit card, credit card and cheque payments. Cheques must be received no later than 20 working days prior to your event, please check with your events coordinator for the full hotel name for the cheque. There is no formal dress code for Christmas party nights but most guests choose to come in party wear. Please check New Year’s Eve party package for dress codes and ask your event coordinator if in doubt.

Any buffet food will be removed 1.5 hours after serving as per health and safety regulations. The venue reserves the right to withdraw any menu item or wine and offer an alternative choice.

Any damage to the rooms or their contents incurred as a result of the client, their guests or representatives, acts, omissions or default will result in a charge to remedy such damage. We reserve the right to escort any guest from the premises that, in the opinion of the management, are causing excessive disruption or damage.

For private events the client is responsible for ensuring all External Contractors e.g. Discos/bands are fully covered by a Public Liability Insurance Certificate of £5million. Any electrical equipment supplied by the client or their chosen external contractors must be P.A.T tested (Portable Appliance Tested) and verified with up to date documentation. Proof of all health & safety documentation will be required by the management of the venue, plus we reserve the right to refuse participation if this is not received prior to the event. Speeches or raffles are only permitted at private functions, so as not to interfere with the enjoyment of other guests.

All accommodation rates and events are subject to availability. Single supplement applies for accommodation rates.

Additional Terms and conditions

In the event that the hotel specific terms and conditions differ to the general PH Company terms and conditions above, the hotel terms will be prevalent. Please refer to the individual hotel pages on this website. 

Call Charges

The cost of calling an 0333 number is the same rate as to any landline number, and often included in your monthly telephone packages whether that be a landline or mobile phone.

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