PRINCIPAL scoops four gongs at the 2018 CHS AwardsJune 01, 2018
PRINCIPAL is celebrating four big wins at the CHS Awards held in Manchester on the 31st May.
The national, industry awards are now in their fourth year, are judged by 70 event professionals and give venues an industry seal of approval for a job well done
The judging panel chose Principal York as the winner of the ‘Best Guest Welcome’ and ‘Best UK Representation of a UK Venue’ awards, which, as Tracy Harrison, General Manager for Principal York explains are both customer and service centric categories.
Tracy said: “Excellent customer service through every touch point is key to our core values. We have a surprise and delight culture allowing every member of the team the autonomy to add special touches and go above and beyond in ensuring everyone that visits the hotel has a wonderful experience.
“It’s fantastic that our approach has been recognised by our industry peers. The categories we won are both for our excellent customer journey and I want to thank every single member of the team for the customer welcome and experience they deliver on a daily basis.”
The Principal Manchester was also awarded for its meeting and event spaces, scooping ‘Best Large Conference Space’ and ‘Best Boardroom’ – showcasing the hotel’s wide offering to delegates.